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These can help with customer support such as how to return or replace an item, how to request a refund, and so on. Over time, chatbots have evolved with new AI advancements and are far more responsive to human interaction than chatbots based on set guidelines. WhatsApp, Facebook Messenger, SMS, Maruti Techlabs has helped companies…

Depending on how complicated you wish to get with your chatbot, you can also add conditionals, kick off other flows you’ve made, and more. The recent growth in chatbot use shouldn’t come as a surprise. Chatbots save on company overhead and provide a quick and effective solution for customers through a comprehensive web of responses…

Netomi’s platform supports full ticket resolution across all Zendesk channels. But it also resolves email inquiries, something that few vendors do. With the Zendesk and Netomi integration, any issue that can’t be autonomously resolved by the AI will be smoothly handed off to a live agent with full context within the ticket. A dedicated account…

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